Refund policy
Return & Exchange Policy – Knotworks
At Knotworks, every piece is handmade with care — from the first loop of yarn to the final knot. Because each item is uniquely crafted, we maintain a mindful and limited return policy to protect the integrity of our work and ensure fair handling for both our makers and customers.
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Return Eligibility
You may request an exchange only in the following cases:
• You received the wrong color or item.
• You received the wrong size (if applicable to wearable items).
To be eligible, your piece must meet the following conditions:
• It must be unused, unwashed, and in its original condition.
• All tags, packaging, and branding must be intact.
• The request must be made within 14 days of receiving your order.
• Proof of purchase (order confirmation or payment proof) is required.
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Non-Returnable & Non-Refundable Items
Because every Knotworks piece is handmade and made-to-order:
• Refunds are not offered under any circumstances.
• Custom and sale items cannot be returned or exchanged.
• Items showing signs of wear, damage, or tampering with tags will not qualify.
• Requests made after 14 days of delivery will not be accepted.
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Exchange Policy
If your request meets the eligibility criteria, you can exchange your piece for the correct size or color (depending on availability).
• Exchanges are subject to our quality check.
• Customers are responsible for all return and reshipment shipping costs.
• No cash, store credit, or refunds will be issued.
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How to Request an Exchange
To initiate an exchange, please reach out to us at knotworks4@gmail.com with:
• Full Name
• Order Details
• Reason for Exchange (wrong item, size, or color)
• Desired replacement details
Our team will review your request and respond within 2–3 business days with the next steps.
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Thank you for choosing Knotworks — where every stitch tells a story, and every knot is made to last.